Frequently Asked Questions/FAQ
Important FAQ Info Reservation – The most practical way to find answers to your questions about our guided tours is to review the most frequently asked questions below. If you can’t find the information you’re looking for, please contact our Tour Department.
Tour Booking & Reservation
Booking Process & Deposits
- Do I need to book and how do I book a tour, how much is the deposit?
Yes, you need to book the tour. Tour bookings can be made online by sending the booking form. The 30% amount of the total value deposit for each traveler is required to confirm a reservation. If the tour starting date is in 60 days or less then the total amount should be paid. - How do I book a Customized Tour?
Customized Tours are one of our STRONGEST points. Simply visit the Customized Tours page fill out the form and let us know all your details. After we receive the details one of our experts will be in touch with you within 24 working hours to discuss your trip. The consultation is free of charge and will be made via email and/or phone (Viber-WhatsApp). We will build the whole package and the itinerary to satisfy your needs and make it enjoyable and fun. - What is your cancellation policy?
The 30% tour deposit is fully refundable 30 days from the date it is received (or until your final payment due date, whichever comes first). Transfer funds and administrative fees will not be refunded. Please see the Booking Terms & Conditions for full details.
Pricing & Payments
- Is the tour price per person?
Yes: Prices are per person, in US dollars. - Are transfer prices in EUR?
Yes: Transfer Prices are in EUR. - Are the prices guaranteed?
Yes. The price of your tour is guaranteed the moment we receive your deposit payment. - Do you accept post payments or installments?
NO. At the time of booking, a non-refundable deposit is due to the Tour Operator. If the booking is made 60 days or less prior to departure, full payment is due at the time of booking. - When and how should I pay the remainder of my tour balance?
The remaining balance for your tour is due 60 days prior to departure.
Tour Details & Inclusions
- What is included?
Important FAQ Info Reservation – Flights are not included so our tour prices don’t include airfare. Your flight arrangements are completely up to you. See what’s included on every specific tour. - Are there any age restrictions for tour members?
We have no official age restriction. Parents will take full responsibility if they decide to travel with children under the age of 2. We recommend the minimum age of 2 years old. No upper age restriction. Tour members under 18 might stay in the same room with a parent or guardian. - What type of accommodation is offered in your Tours?
Typically the cultural tours include accommodation in centrally located Hotels. If you are traveling in remote areas for outdoor and or adventure Tours the accommodation might be in local guesthouses. - What types of rooms are available?
- Shared Twin Rooms for Solo Travelers: We assign solo travelers of the same gender to shared rooms with two twin beds at no additional charge.
- Private Single Rooms: We offer optional, limited, extra-cost single supplements.
- Rooms for Couples: Couples are usually given rooms with one double bed.
- Twin Rooms: Rooms with two twin-size beds for friends and siblings.
- Triple Rooms: A typical triple room has one double bed plus a single bed.
- What is a “Single Supplement”?
We offer an optional, extra-cost single supplement that guarantees a private single room for a solo traveler. - Can I transfer a reservation from one tour to another?
Yes and NO. Yes, if in a Group Tour and more than 60 days before departure. No, if you are on a private Tour and we have booked all the Hotels, but we are flexible if we can alter the itinerary. - Should I purchase trip insurance?
For information about insurance, please read Force Majeure and Travel Insurance under the Booking Term and Conditions page. - What tour discounts does Apollon Tours offer?
- Voucher: Every customer will receive a Voucher of 50$ for any Tour that costs up to 1,500$ or 100$ Voucher for every Tour that costs 1,501$ and up.
- Kids: Children age 0-7 pay only 30% of the adult price. Children 8–15 receive a $300 discount on our Private Family Tour that costs more than 1,500$ or 200$ for tours that cost 1,500$ and under.
- Do you offer tour gift certificates?
Yes. To purchase a gift certificate please send us an email with the request to order a gift certificate. - How do I redeem a gift certificate?
To redeem a gift certificate for a tour please let us know when you book a Tour. - When will I receive all the final details of my tour?
You will receive all the details after the deposit payment is paid. - When will I receive the Contract?
The contract will be sent to you 30 days after the deposit payment is paid. - When will I receive the list of hotels for my tour?
The names and contact information for your tour’s first and last hotels will be available to you via email after the deposit payment is paid. The complete list will be emailed as soon as the booking process is finished.
Before The Trip Preparation – Important FAQ Info Reservation
Travel Arrangements & Documents
- How do I make pre- or post-tour hotel reservations? Can you do it for us?
YES. We can make additional hotel reservations for tour members. Simply email us with your request. - How do I make pre- or post-tour transfers? Can you do it for us?
YES. We can arrange pre- or post-tour transfers from all the countries around. - When should I fly to Europe and back?
If traveling from the United States, Canada, and the Americas you must depart at least one day in advance of your tour start date. Flying back should be the “Last Day or Departure Day” of the tour. - What travel documents are required?
Everyone who joins a tour is required to bring a valid passport and provide passport information to the Tour Department before departure. Your passport expiration date must be valid for at least six months beyond your planned return date. - Do we need a visa for countries you offer the tours?
In our knowledge, there is NO Visa requirement for any country we offer tour packages for citizens from the US, Canada, Australia, New Zealand, Japan, South Korea, and EU member countries. Please check if your passport needs a visa to visit those countries. - Will I need any immunizations?
No shots are required for traveling to Europe.
Pre-Departure Information
- How do I get to the start of the tour?
About a month before your tour departs, easy-to-follow directions to your tour’s first hotel will be available to you via email. One week or few days before the start of the tour we will email you where to meet with the Tour Director, but generally in the lobby of your Hotel. - Is my personal data protected?
Yes, Absolutely protected. When you fill-up a form your data is protected by the SSL certificate. Our server is triple protected and only a few members of our team have access to your data.
On The Tour with Apollon Tours
Luggage, Packing & Accommodations – Important FAQ Info Reservation
- Does my luggage have to measure exactly 9 x 21 x 14 inches?
You must be able to comfortably handle all your luggage by yourself sometimes. Therefore, we strongly urge you to limit your luggage to airline carry-on dimensions. - What should I pack?
Packing light is essential! Bring versatile, comfortable clothing that you can layer. Pack for the season in which you’ll be traveling, but expect some rain regardless of the time of year. - Will I need to carry my own luggage?
NO, especially up several stairs for elderly people. Our staff and the Hotel staff will do that for you. Sometimes yes for fit people. - What are your hotels like?
Apollon Tours hotels are all centrally located, traditional, and the best three- or four-star are standard. All the rooms have private bathrooms.
Meals & Dietary Needs
- What will the meals be like on my tour?
The tour offers only breakfast unless otherwise advertised on the website or contract. The cuisine is typical of the region. - Is the food safe and good?
The food in Albania is considered to have the best organic food in Europe. All other countries have safe food and the quality varies. - Can I get special meals for my dietary restrictions?
The short answer is YES. The Tour Director will take care of your food requests. Please discuss all relevant dietary/health issues with your guide at the start of your tour.
On-Tour Experience & Logistics – Important FAQ Info Reservation
- What are the physical demands of your tours?
Our tours are relatively physically active but very easy to manage! Expect to be on your feet, walking and standing, for up to three hours, indoors and outdoors, and in all weather conditions. - How will I do laundry on my tour?
Most tour itineraries have accessibility to laundry services once or twice during the tour, and your guide will give you tips on when and where you can do laundry. - Will I need to know the language of the countries I’m visiting?
While it’s not necessary to be fluent, it’s nice to master a few basic courtesies such as “Please” and “Thank you”. - Is smoking allowed on tour? Important FAQ Info Reservation
No: You’re not allowed to smoke or vape on the bus, in the hotel, or where other tour members are present. - Are tips covered in my tour cost?
NO. Your tour does not include tipsand depends on you to tip or not. Generally, the tip is around 10 – 15%. - Are entrance fees to Museums, National Parks, Archaeological Parks included?
YES, they are mostly included. Please check what’s included for every specific Tour. - How much money will I need?
On our guided tours, plan to spend between $50 and $100 per day for your beverages at group dinners, meals on your own, snacks, souvenirs, and free-time transportation and entrance fees.
More Questions?
Important FAQ Info Reservation
Please contact us or send an email to [email protected]